Terms of Service

Last updated: August 25, 2026

Welcome to Showup. These Terms of Service ("Terms") govern your access to and use of the Showup mobile application and website (collectively, the "Service"), operated by Showup ("we," "our," or "us").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

These Terms also serve as the End User License Agreement ("EULA") between you and Showup with respect to the Showup mobile application distributed through the Apple App Store and the Google Play Store. Store-specific provisions are set out in Sections 16 and 17.

1. Eligibility

You must be at least 13 years old to use the Service. Where the law of your country sets a higher age for consenting to online services on your own — 16 in parts of the European Economic Area and the United Kingdom, and 14 in South Korea — you may use the Service below that age only with the consent of a parent or legal guardian. By using the Service, you represent that you meet the applicable minimum age requirement in your jurisdiction.

If you are under the age of 18 (or the age of majority in your jurisdiction), you must have the consent of a parent or legal guardian to use the Service.

2. Accounts

2.1 Account Creation

The Service requires an account; there is no anonymous or guest access. You may create one with an email address and password, with Google Sign-In, with Sign in with Apple (iOS only), or, in Korea, with Naver Sign-In. Whichever method you use, you must supply a username, display name, date of birth, gender, and country. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2.2 Account Accuracy

You agree to provide accurate, current, and complete information during registration and to update your information as needed to keep it accurate.

2.3 Account Security

You must notify us immediately at support@showupcounts.com if you become aware of any unauthorized use of your account. We are not liable for any loss arising from unauthorized access to your account.

2.4 Account Deletion

You may delete your account at any time from the Account settings in the app, or by emailing us from your account's email address if you cannot reach the app. Deletion is queued and carried out by our servers rather than instantly; it normally completes within minutes and always within 30 days. If you hold an active subscription purchased through the App Store, you must cancel it with Apple first.

Deleting your account removes your profile, credentials, fitness records, and the posts, comments, and media you authored. Some records are not removed — in particular, a Space you created that still has other members is archived rather than deleted so those members keep their own history, and booking, purchase, support, and moderation records are retained as described in our Privacy Policy. Section 8 of that policy sets out exactly what is deleted and what is kept.

2.5 Devices and Sessions

You may have Showup signed in on up to two devices at a time. Replacing a registered device is subject to a cooldown period, and you can sign a device out remotely from the app. We may also end a session where we reasonably believe an account is being shared or misused.

3. Use of the Service

3.1 License

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service, subject to these Terms. This license covers using Showup to run a gym, box, studio, or other business, which the paid plans and the booking tools are expressly sold for. It does not permit you to resell, sublicense, or redistribute the Service itself.

3.2 Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law
• Impersonate any person or entity, or misrepresent your identity or affiliation
• Interfere with, disrupt, or attempt to gain unauthorized access to the Service or its infrastructure
• Use automated means (bots, scrapers, crawlers) to access or collect data from the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to send spam or unsolicited communications
• Upload or transmit viruses, malware, or other harmful code
• Circumvent any access controls or security measures

3.3 In-App Purchases and Subscriptions

The Service offers products and services for purchase within the app ("In-App Purchases"), including auto-renewable subscriptions. In-App Purchases are processed through the app store you obtained Showup from — the Apple App Store or the Google Play Store — and are subject to that store's terms and conditions.

3.3.1 Subscription Plans

Showup offers tiered subscription plans (such as XS, S, M, L, XL, and Max) on monthly and annual billing cycles. Each plan unlocks a different set of feature limits — including the number of members, sessions, collaborations, staff/coach roles, spaces, and media storage available to a Space owner. The current title, length, price (in your local currency), and feature set of each plan are displayed on the in-app purchase screen prior to confirming any purchase. Prices may vary by region and are subject to change.

3.3.2 Payment, Auto-Renewal, and Cancellation

You acknowledge and agree that:

• Payment will be charged to your Apple ID or Google account at confirmation of purchase.
• Subscriptions automatically renew for the same period (monthly or annual) at the same price unless auto-renew is turned off at least 24 hours before the end of the current period.
• Your account with the relevant store will be charged for renewal within 24 hours prior to the end of the current period at the cost of the renewal subscription.
• You can manage your subscriptions and turn off auto-renewal after purchase in your Apple ID account settings or, on Android, in Google Play under Payments & subscriptions.
• If a price change applies to your subscription, we will notify you and, where required by the store, request your consent before the change takes effect.
• You are responsible for all charges incurred through your account, including any purchases made by minors using your device.

3.3.3 Free Trials

Some subscription plans may offer a free trial to eligible users. The length of the trial and the price that will be charged when it ends are shown on the purchase screen before you confirm. Unless you turn off auto-renewal at least 24 hours before the trial ends, the subscription begins and your store account is charged. If you purchase a subscription during an active free trial, any unused portion of the trial is forfeited at the time of purchase. Trial eligibility is determined by the app store based on your prior subscription history with that store, and a trial is normally available only once per store account.

3.3.4 Refunds

All In-App Purchases are final and non-refundable except as required by applicable law or by the refund policies of the store you purchased through. Refund requests must be directed to that store — Apple or Google — which processes the payment and manages the refund policy for apps it distributes.

4. Communities (Spaces)

4.1 Creating and Managing Spaces

Users may create communities ("Spaces") to organize workouts and connect with others. Space administrators are responsible for managing their Space, including moderating content and members.

4.2 Joining Spaces

Spaces may be open to join or require approval from an administrator. Administrators may accept or decline join requests at their discretion.

4.3 Space Administrator Responsibilities

Space administrators agree to:

• Moderate content and member behavior within their Space
• Remove content that violates these Terms or applicable Community Guidelines
• Not use their Space for illegal activities

4.4 Booking, Memberships, and Credits

Where a Space enables booking, Showup provides tools for its administrators to publish class schedules, assign membership plans, and keep a record of bookings and the credits those bookings consume. You acknowledge and agree that:

• These tools are a record-keeping facility. Showup is not a party to any agreement between a Space and its members, including any agreement about training or fees.
• Showup does not collect, hold, process, or refund any fee a Space charges its members. Payment for a membership at a Space is made outside the Service and is solely a matter between you and that Space.
• Credits are a booking unit inside the Service. They are not money, a prepaid instrument, a security, or a store of value; they cannot be exchanged for cash or transferred between users or Spaces, and Showup has no obligation to refund or reinstate them.
• Booking windows, capacity, cancellation deadlines, membership holds, and eligibility rules are set and enforced by the Space's administrators. Any dispute about them is between you and that Space.
• A Space's administrators and staff can assign or change your membership plan, set or backdate your membership dates, create holds, book and cancel classes on your behalf and decide whether the credit is returned, override capacity or eligibility limits, and write a note about you on your membership record that you can also read.
• Whether other members can see who is booked into a class is a per-class setting chosen by the Space. By default only administrators and staff can see it, and the waitlist is always visible only to them.
• If a Space removes you, your membership record for that Space — including your credit balance — is deleted along with it. Credits do not survive removal and are not transferable.
• Some booking outcomes happen automatically — a class cancelling itself when too few members have booked, a waitlist place being promoted when someone cancels, a held credit being returned when a waitlist place expires, a membership being marked expired on its end date, and bookings inside a newly created hold being cancelled. These are provided on an as-is basis, and we do not warrant that they will occur without delay or interruption.
• Space administrators are responsible for the accuracy of the schedules, plans, and member records they create, and for handling the personal data of their members in accordance with applicable law. As between you and Showup, a Space that processes its members' data is doing so on its own account.

4.5 Invitations and Join Requests

You can invite someone to a Space by entering their email address, including someone who does not yet have a Showup account. By doing so you confirm that you are entitled to share that address with us for this purpose, and that the person would reasonably expect an invitation from you. We will send them a single email naming you and the Space. Anyone can ask us to delete an invitation and their address at any time.

If you ask to join a Space, the administrators of that Space will see your name, username, email address, and any message you write.

5. User-Generated Content

5.1 Your Content

The Service allows you to post content including workout scores, posts, comments, and photos ("User Content"). You retain ownership of your User Content. By posting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, display, reproduce, and distribute your User Content solely for the purpose of operating and providing the Service.

5.2 Content Standards

You agree that your User Content will not:

• Contain hate speech, threats, harassment, or bullying
• Include sexually explicit or pornographic material
• Promote violence, self-harm, or illegal activities
• Infringe on the intellectual property rights of others
• Contain false or misleading information intended to deceive
• Include personal or private information of others without their consent
• Contain spam, advertisements, or unauthorized promotions

5.3 Content Moderation

We may review, remove, or disable access to any User Content that we determine violates these Terms or applicable law, and we may suspend or terminate the account behind it. We are not obligated to monitor all User Content but may do so. Moderation decisions are made by a person; we do not use automated content moderation.

If we restrict your content or your account on the ground that it is illegal or incompatible with these Terms, we will tell you what we did, why we did it, whether the decision was based on a report or on our own review, and how you can contest it — by replying to that notice or writing to support@showupcounts.com. We will consider your reply and reverse the decision if it was wrong. Nothing in these Terms limits your right to go to a court.

5.4 Reporting

If you encounter content that is illegal or that violates these Terms, you may report it using the report feature in the app, or by writing to support@showupcounts.com. Tell us where the content is, why you believe it is illegal or in breach, and how we can reach you, and confirm that your report is made in good faith. We will acknowledge your report, review it without undue delay and in a non-arbitrary way, and tell you what we decided.

You can also block another user from within the app, which hides their content from you.

Contact point. support@showupcounts.com is our single point of contact for users, and for authorities and the European Commission under the EU Digital Services Act. We accept communications in English, Korean, and German.

6. Community Guidelines

All users are expected to treat others with respect. The following behaviors are prohibited across all Spaces:

1. Harassment, bullying, or intimidation of any kind
2. Hate speech based on race, ethnicity, gender, sexual orientation, religion, disability, or any other protected characteristic
3. Sharing or threatening to share private or personal information of others (doxxing)
4. Posting spam, scams, or misleading content
5. Attempting to manipulate scores, leaderboards, or other competitive features
6. Creating multiple accounts to evade bans or restrictions

Violations may result in content removal, temporary suspension, or permanent account termination at our discretion.

7. Intellectual Property

7.1 Our Property

The Service, including its design, features, code, trademarks, logos, and all related intellectual property, is owned by Showup and is protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service without our prior written consent.

7.2 Feedback

If you provide feedback, suggestions, or ideas about the Service, you agree that we may use them without any obligation to compensate you.

8. Third-Party Services

The Service is built on third-party services, including Google Firebase and Google Cloud for infrastructure, storage, push notifications, analytics, crash reporting, and anti-abuse attestation; Sign in with Apple, Google Sign-In, and Naver Sign-In for authentication; the Apple App Store and the Google Play Store for purchase processing; RevenueCat for subscription and entitlement management; an email delivery provider for transactional email; and, where a Space links a video, YouTube. Your use of these services is subject to their respective terms and privacy policies. We are not responsible for the practices of third-party services. Section 3.3 of our Privacy Policy sets out what each of them receives.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We make no representations about the accuracy or reliability of any User Content or information obtained through the Service.

Fitness Disclaimer: The Service is a fitness tracking and community platform. It does not provide medical advice. Always consult a qualified healthcare professional before starting any exercise program. You use the Service and perform any workouts at your own risk.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Showup and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of the Service.

Our total liability for any claim arising from your use of the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim, or fifty US dollars (USD $50), whichever is greater.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the fullest extent permitted by law. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by applicable law.

11. Indemnification

You agree to indemnify and hold harmless Showup and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your User Content, or your violation of these Terms.

12. Termination

12.1 Termination by You

You may stop using the Service and delete your account at any time.

12.2 Termination by Us

We may suspend or terminate your account and access to the Service at any time, with or without notice, for any reason, including but not limited to violation of these Terms. Upon termination, your right to use the Service ceases immediately.

12.3 Effect of Termination

Sections that by their nature should survive termination will survive, including but not limited to: Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated Terms.

If you do not agree to the revised Terms, you must stop using the Service and delete your account.

14. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the Republic of Korea, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Service shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to the exclusive jurisdiction of the courts of the Republic of Korea.

For users in the European Economic Area: Nothing in these Terms affects your rights under the mandatory consumer protection laws of your country of residence, and you may bring proceedings before the courts of your country of residence. The European Commission's Online Dispute Resolution platform was discontinued on 20 July 2025; you may instead contact us directly at support@showupcounts.com, or approach a consumer advice body or alternative dispute resolution entity in your country. We are not obliged to, and do not currently, participate in dispute resolution proceedings before a consumer arbitration board.

For users in the Republic of Korea: nothing in these Terms limits your rights under the Act on the Consumer Protection in Electronic Commerce or other mandatory consumer protection law, including your right to apply to the Korea Consumer Agency or a consumer dispute mediation body.

15. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Showup regarding the Service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
• Assignment: You may not assign or transfer your rights under these Terms without our consent. We may assign our rights without restriction.
• Language: These Terms are written in English. If translated into another language, the English version shall prevail in case of conflict.

16. Apple App Store Provisions

The following provisions apply specifically to the Showup application as licensed and distributed through the Apple App Store. In the event of any conflict between these provisions and other parts of these Terms, these Apple-specific provisions govern with respect to the Apple App Store distribution.

• Parties: These Terms are an agreement solely between you and Showup, and not with Apple Inc. ("Apple"). Apple is not responsible for the application or its content.
• Scope of License: The license granted to you for the Showup application is limited to a non-transferable license to use the application on any Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
• Maintenance and Support: Showup is solely responsible for providing any maintenance and support services with respect to the application, as required under applicable law. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the application.
• Warranty: Showup is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the application to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the application.
• Product Claims: Showup, not Apple, is responsible for addressing any claims you or any third party may have relating to the application or your use of the application, including but not limited to: (i) product liability claims; (ii) any claim that the application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.
• Intellectual Property Rights: In the event of any third-party claim that the application or your possession or use of the application infringes that third party's intellectual property rights, Showup, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such claim.
• Legal Compliance: You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
• Third-Party Terms of Agreement: You must comply with applicable third-party terms of agreement when using the application — for example, the terms of your wireless data plan.
• Developer Contact: Questions, complaints, and claims relating to the application should be directed to Showup at support@showupcounts.com.
• Third-Party Beneficiary: You acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.

17. Google Play Provisions

The following provisions apply specifically to the Showup application as licensed and distributed through the Google Play Store. In the event of any conflict between these provisions and other parts of these Terms, these Google-specific provisions govern with respect to the Google Play distribution.

• Parties: These Terms are an agreement solely between you and Showup, and not with Google LLC ("Google"). Google is not responsible for the application or its content.
• Scope of License: The license granted to you for the Showup application is limited to a non-transferable license to use it on Android devices that you own or control, as permitted by the Google Play Terms of Service.
• Payment: Purchases made through Google Play are processed by Google and are subject to the Google Play Terms of Service. You manage your subscriptions and turn off auto-renewal in your Google Play account.
• Refunds: Refund requests for purchases made through Google Play are handled under Google Play's refund policy, in addition to any rights you have under applicable law.
• Maintenance, Support, and Claims: Showup, not Google, is solely responsible for the application, for providing any maintenance and support services for it, and for addressing any claim you or a third party may have relating to the application.
• Legal Compliance: You represent and warrant that your download and use of the application complies with all applicable export control and sanctions laws.

18. Contact Us

If you have questions about these Terms, please contact us at:

support@showupcounts.com