Welcome to the Help Center

Step-by-step guides for getting the most out of Showup — Spaces, Workouts, Booking, the Community tab (posts, PR Board, Media Library, members), and your Account. Search above, pick a topic from the menu, or start with one of the popular guides below.

What is a Space?

A Space is your home for tracking workouts — solo, with friends, or with a team you coach. It's where your sessions, workouts, scores, and leaderboards live. How many Spaces you can create depends on your plan, and each Space has its own members, sessions, and history.

When you create a Space, you pick one of four purposes:

• Just for Me — a private Space for your own training log.
• Small Group — workouts with a handful of friends or training partners.
• Gym or Team — programming and leaderboards for a club, box, or team.
• Training Program — a structured program you publish for athletes to follow.

Create a Space

From the home tab, tap the + button to start a new Space. The flow walks you through four steps:

1. Purpose — choose one of the four types (Just for Me, Small Group, Gym or Team, Training Program).
2. Name — give your Space a name (up to 30 characters).
3. Sessions — add at least one session type (e.g., "Cardio", "Strength", "Monday WOD"). You can add more later.
4. Customize — pick a color and icon, and upload a logo.

Update a Space

Open the Space and tap the settings icon to edit. You can change:

• Name, icon, color, and custom logo
• Introduction text (up to 2,000 characters)
• Sessions — add new ones, rename existing ones, or archive ones you no longer use

Editing Space settings and sessions requires an Admin or Staff role. Members and Coaches can't change these — ask an Admin or Staff member of your Space if you need a change.

Leave a Space

Open the Space, tap the members or settings area, and choose Leave Space. You'll see a confirmation: once you leave, you'll need to be invited again to rejoin.

One-admin rule: the Admin of a Space is whoever created it, and the role can't be handed to anyone else. So if you're the Admin, you can't leave directly — archive the Space from Edit Space first, then leave. The app says the same thing if you try.

Archive a Space

Archiving retires a Space without permanently deleting it. Everything stays recoverable — you can unarchive at any time. There are two options when you archive:

• Archive (keep media) — text, workouts, scores, and photos are all preserved in read-only mode.
• Archive & remove media — deletes photos, videos, and media library content but keeps text content, scores, and metadata. Useful if you want to keep the workout history but free up storage.

Archived Spaces show an "Archived" badge in your membership list and are hidden from active views. They can be unarchived at any time.

Who can archive a Space?

Archiving or deleting a Space is an Admin-only action. See Roles & permissions for what every role can do.

Roles & permissions

Every member of a Space has a role that determines what they can do. Roles are cumulative — each role includes all the permissions of the roles below it, plus its own.

Admins have full control of a Space. Staff can manage members and assign roles up to Staff (they can't create or remove Admins). Coaches focus on programming and media, and can run schedules. Members participate by logging scores, commenting, posting, and booking classes — it's the role new members join with, and the one most people keep.

Spaces: related concepts

Sessions

Every Space is organized by sessions (e.g., "Monday Strength", "Cardio Club"). Session names can be up to 20 characters. The free plan allows 2 active sessions per Space; paid tiers allow 5 to 10 depending on the tier.

Free plan limits: 2 active sessions and 5 members per Space, 2 Spaces of your own, and 1 collaboration. Paid tiers raise each of these — the app tells you which limit you've hit and what upgrading would give you.

Roles

Members can be Admins, Staff, Coaches, or Members. Only Admins can archive or delete the Space; Staff can edit settings and moderate. See Roles & permissions for the full breakdown.

Membership status

Active (full access), Invited / Pending / Requested (awaiting approval), Expired (past its end date — access has ended, but you're still on the Space's member list and an admin can bring you back by adding a period), or Archived (you left or were removed).

What is a Workout?

A Workout is a single structured unit of training — the movements, the scoring rules, and any coaching notes — that members can log scores against. (It's not the same as a session: a session is a recurring category inside a Space, like "Monday Strength", and it holds many workouts over time.) A workout belongs to a Space and a session, but it can also be shared with other Spaces through collaborations, creating a combined leaderboard across all participating members.

Create a Workout

Inside a Space, open the session you want and tap + to create a new workout. Creating and editing workouts requires a Coach role or higher. You'll fill in:

Required

• Content — the workout description (movements, sets, structure). Up to 1,000 characters.
• Date — when the workout is programmed for.
• Session — which session in the Space this belongs to.
• Scoring method — pick one: no score, reps, time, weight, or distance.
• Ranking — higher is better (e.g., more reps) or lower is better (e.g., faster time).

Optional

• Title (up to 30 characters)
• Coaching notes (up to 2,000 characters)
• Movement tags (e.g., "pull-up", "deadlift")
• Reps per round (for AMRAP / round-based workouts)
• Time cap (for time-based workouts)
• Multi-score (allow members to log multiple score attempts)
• Variations enabled (Rx / scaled options)
• Tiebreaks (up to 8, evaluated in priority order)
• Media references (up to 5 reference images, videos, or YouTube links) — uploaded directly, or reused from your Media Library (see below)
• Collaborating Spaces (invite other Spaces — see Collaborative workouts)

About the Media Library

Your Space has a Media Library — a place to save reusable references so you don't re-upload the same media for every workout. Each item is one photo, video, or YouTube link with a title (up to 100 characters) and an optional note (up to 500 characters). Save a movement demo once, then attach it to as many workouts as you like. Coaches and above can add and manage media in the library.

Edit a Workout

Open the workout and tap the edit icon. Within a Space, a Coach can edit their own workouts and Staff can edit any workout. For collaborative workouts, only the Space that created the workout can change its settings — Spaces that joined as collaborators can still log scores and comment.

What can't be changed

Some fields are locked once the workout exists, because changing them would conflict with scores members may have already submitted:

• Scoring method (reps / time / weight / distance) — fixed after creation.
• Multi-score — can't be turned on or off later.
• Variations (Rx / scaled) — locked after creation.

You can still edit the content, title, date, coaching notes, movement tags, ranking, tiebreaks, and media references.

Archive or delete a Workout

Showup automatically picks the right action when you remove a workout:

• Archive (soft) — if anyone has logged a score, or if multiple Spaces are collaborating, the workout is archived rather than deleted. It's hidden from lists but score history and the leaderboard are preserved. It can be unarchived any time.
• Delete (permanent) — if no scores have been logged and only one Space is involved, you can delete it outright. This can't be undone, so you'll see a confirmation prompt.

Editing or deleting any workout requires Staff; Coaches can remove their own workouts.

Collaborative workouts

A collaborative workout is shared by more than one Space. When you invite another Space, all of their members can log scores on the same workout, and a single combined leaderboard ranks everyone together — perfect for friendly competitions between gyms, partner programs, or training groups across cities. In the app this lives under the Collaboration section.

How it works:

1. While creating or editing a workout, tap Add Collaborator (shown as "콜라보 스페이스 추가" in Korean) and pick the Spaces you want to invite.
2. Each invited Space gets a pending invitation. An admin of that Space can accept (choosing which of their sessions the workout should appear in) or reject it.
3. Once accepted, the workout appears in the invitee's Space, and their members can start logging scores on the shared leaderboard.

If a collaborating Space leaves

A Space that joined as a collaborator can leave the workout from its detail view. The workout stays active for everyone else, and that Space's members' scores remain on the leaderboard.

If everyone leaves

If every collaborating Space leaves and only the creator remains, the workout simply reverts to a normal single-Space workout for the creator — nothing is lost.

If the creator removes it

The creator can't "leave" their own collaborative workout, but if the creator deletes it while other Spaces are still collaborating, it's archived rather than permanently deleted. For the other collaborating Spaces it becomes read-only: they can still open the workout and view its full leaderboard and score history, but no one can add new scores, edit it, comment, or react (the score button shows "Scoring Disabled"). Only the original creator Space can unarchive it to make it active again.

Workouts: related actions

Log a score

Open a workout and tap Add score. Enter your result and any notes. If the workout has multi-score enabled, you can submit several attempts and pick how they're aggregated (best, worst, or sum).

Leaderboard

Every workout has a leaderboard that ranks all submitted scores using the ranking method and any tiebreaks the workout creator set. For collaborative workouts, the leaderboard spans every participating Space.

Comment & react

Leave comments on a workout and react to other members' scores to cheer them on.

What is Booking?

Booking lets a Space run scheduled classes that members reserve a spot in — with capacity limits, membership credits, and a waitlist. It's available on every plan, but you'll only see it in Spaces where an admin has turned it on.

Where to find it

1. Open the Booking tab.
2. Pick a Space, then swipe through the weeks to find a day.
3. Tap a class to see its details, who's coaching, and how many spots are left.

Schedules and sessions are different things

A session is a recurring category inside a Space, like "Monday Strength" — it groups workouts over time. A schedule is a specific class at a specific time that people book into, and it can optionally be linked to a session. Each day of a repeating schedule counts separately, so capacity is tracked per day rather than across the whole series.

Don't see a Space in the Booking tab? Booking is a per-Space setting. If a Space you belong to is missing, its admins haven't enabled it.

Book a class

Once a Space has booking turned on, you reserve a spot straight from the calendar.

How to book

1. Open the Booking tab and pick the Space.
2. Find the day and tap the class you want.
3. Tap Book. Your spot is confirmed straight away.

What affects whether you can book

• Booking window — a class can open for booking a set number of days before it starts. Until then you'll see "Booking opens" with the date, and no Book button.
• Capacity — limited classes show how many spots are left. When a class is full you can join the waitlist instead.
• Credits — if the class requires a credit, booking spends one from your membership. Your remaining count is shown on the class's Membership card.
• Your role — admins, staff and coaches book for free and never spend credits. The booking window still applies to them.

If a class fills up while you're looking at it, tapping Book puts you on the waitlist automatically and tells you your position — you don't need to tap again.

Cancel a booking

Open the class from the calendar or from My Bookings, then tap Cancel Booking. Whether your credit comes back depends on the cancellation policy that applies to that booking.

Cancellation policies

Worth knowing

• The policy that applies is the one stored on your booking when you made it. If an admin edits the membership plan afterwards, bookings you already hold keep their original terms.
• Once the class has started you can no longer cancel it.
• Cancelling frees your spot, so the person who has waited longest on the waitlist is moved into a confirmed booking automatically.

Waitlist

When a class with limited capacity is full, you can join its waitlist and be moved in automatically if a spot opens up.

How credits work on the waitlist

• A credit is taken when you join the waitlist, not when you get a spot. That reserves it so the same credit can't be spent on another class.
• Nothing extra is charged if you're moved into a confirmed booking — the credit was already taken.
• Leaving the waitlist always returns the credit, no matter how close to the class it is. You never held a spot, so no cancellation policy applies.

Getting a spot

• The order is strictly first come, first served. There's no way to move up the queue.
• When someone cancels, the person who has waited longest is moved in automatically and notified. You don't have to accept anything.
• If the class starts and a spot never opened, your hold is released and the credit is refunded automatically.

The full waitlist is only visible to admins, staff and coaches. As a member you can see that you're on it, but not who else is.

Your membership and credits

A membership is your join record in a Space — your role, your status, the plan you've been assigned, and your credits. Open it from Account → My Memberships, or inside a Space from Community ▸ Members ▸ My Membership.

Credit types

How your remaining credits are counted

• Credits left = your allotment minus what you've used in the current period. Waitlist holds count as used until they're refunded.
• Periods are worked out in the Space's time zone, not your phone's — so a Sunday-night class can land in a different week than you'd expect if you're travelling.
• Your membership can have a start and an end date. Classes that fall before your start date can't be booked. Credit history lists every credit spent and returned.

When your membership is renewed

An admin renews you by adding a period of your plan — a month, a year, however long one term of the plan runs — and your expiry moves out by that much. If your membership had already run out, the new period normally starts from the day you're renewed rather than from the expiry that had passed, so you still get the full term. They can grant bonus days on top of it, each with a reason, or set an exact expiry date by hand instead.

• This period on your membership screen shows how the current period was built, right under the expiry it produced — for example "1 month + 7 bonus day(s)". It isn't shown when an admin set the expiry to an exact date, because a date on its own isn't built from a term and bonus days.
• Booking a class spends a credit from the period you're in now — what you used up in an earlier one doesn't follow you into it.
• A fixed pack starts counting from zero again, and the credits you hadn't used are normally carried over on top — so a renewed pack can show more than the number on its plan. An admin can switch that off for a renewal, and then the leftovers are forfeited.
• Your hold allowance starts again from the day you were renewed.
• Membership History, on the same screen, records every renewal, bonus grant and correction — with the reason and who made it.

If your membership ends

An expired membership doesn't remove you from the Space. You stay on its member list, your workout history is kept, and an admin can bring you back by adding a period — they can't send you a fresh invitation instead.

Don't want to look at a membership that has ended? Swipe its row in Account → My Memberships and tap Hide. That only takes the row off your own list — nothing is deleted, and it comes back on its own if the membership is renewed.

Membership holds

A hold pauses your membership for a range of dates — for a holiday, an injury, or any break. If your plan allows holds, you create them yourself from My Membership.

The rules

• Your plan sets how many holds you may take and how many days in total. The allowance covers one membership period — the numbers above the list are headed This period — and either limit can be unlimited.
• You can edit or cancel a hold until its start date arrives. Once it has started, only an admin or staff member can change it.
• You can't book classes that fall inside a hold. Days either side of it are unaffected.
• Holds can't overlap each other, be backdated, or fall outside your membership period.

If you already have bookings in that range

Those bookings are cancelled when the hold is created. Whether each credit comes back follows the same rules as cancelling yourself, so a hold can produce a mix of refunded and forfeited credits. The confirmation dialog spells out exactly what will happen before you commit.

What a renewal does to your holds

When an admin renews your membership, the allowance starts again from the day of the renewal. The holds you already took are kept, not deleted — they stay in the list. A hold that started before the day of the renewal stops counting against the new period's allowance; one that hasn't started yet still counts, because it falls inside the new period.

A hold that belongs to an earlier period carries an Earlier period caption and can't be edited or deleted — by you, or by an admin. Removing it now would pull your renewed expiry back by the days it had added, quietly taking away time you'd already been given.

Admins and staff can create, change or remove any member's hold in the current period, including ones that have already started. If you need a hold adjusted after it began, ask them — but an earlier period's hold is locked for them too.

Why can't I book?

When the Book button isn't there, the class tells you why. These are the messages you might see, in the order the app checks them.

Seeing "pull to refresh and try again" means the class changed while you were booking it — usually its capacity or whether it needs a credit. Refresh and the current state will show.

Turn on booking for a Space

Booking is off by default and is turned on per Space. You need the Admin or Staff role, and it's available on every plan.

1. Set the Space's time zone first. Every class time, day boundary and credit period is worked out in it, so changing it later shifts how existing schedules are read.
2. Edit the Space and turn on Enable Booking.
3. Create at least one membership plan, then add your schedules.

On the free plan the limit you'll hit first is the 5-member cap, not booking itself — booking is not a paid-only feature.

Create and edit schedules

A schedule is one bookable class. From a Space with booking enabled, open the ⋯ menu and choose Add Schedule. Admins and staff can manage any schedule; coaches can be assigned to one but can't delete it.

What you set

• Title and session — a name, and optionally the session it belongs to.
• Date and time — start and end, read in the Space's time zone.
• Repeat — never, daily or weekly, with an interval, chosen weekdays, and an end date.
• Capacity — limited with a maximum, or unlimited.
• Requires a credit — whether booking spends one of the member's credits.
• Eligible memberships — restrict the class to certain plans. Leave it empty to open it to everyone. This works independently of whether a credit is required.
• Coaches — who's running it. Their names show on the class.
• Participant visibility — who can see the list of people booked. Defaults to managers only.
• Booking opens and auto-cancel — how many days ahead booking opens, and whether the class cancels itself when the number booked is at or below a threshold, a set number of minutes before it starts.

Editing a repeating schedule

Changing one day of a repeating schedule asks what you meant, the way a calendar app does:

• This Schedule Only — the change applies to that one day and the rest of the series is untouched.
• Save for Future Schedules — the change applies from that day onwards. If you changed the repeat pattern itself, this is the only option offered, because the pattern belongs to the whole series.

Members who had booked are moved across automatically and notified, and their credits follow the class — including into a different week or month if the date moved.

Capacity can't be set below the number already booked for that day. Changing eligible memberships never cancels bookings that already exist — it applies from that point on.

Membership plans

A membership plan is the credit package you assign to a member. Plans work on every subscription tier and even without booking turned on — you can use them purely to track who's a member and until when.

What a plan defines

• Name — what members see, like "Everyday" or "3 per week".
• Duration — optional; how long one term of the plan runs, like 1 month. Inviting someone on a plan with a duration sets their expiry automatically to one term after their start date, and the field is read-only. After that it's the length Add period adds when you renew them — changing an existing member's plan in Manage Member doesn't move their expiry on its own.
• Credits — per week, per month, a fixed pack, or unlimited, and how many.
• Cancellation policy — always free, free up to a set number of hours before the class, or never free.
• Holds — whether members may pause their membership, how many holds they get per period, and how many days in total.

Plan edits are not retroactive. A booking keeps the cancellation terms that were in force when it was made, so changing a policy today never changes what happens to a booking someone already holds.

Renewing a member

Renewals happen in Manage Member — open Community ▸ Members and tap the member's row. Everything on that screen is a draft: the bar at the bottom previews the expiry your save would write, and one Save commits the lot.

• Add period — adds one or more terms of the member's plan and starts a new membership period. This is the renewal; there is no separate "Extend" button. If the member has already expired, the bar adds a Count from choice — From today (the default) or Continue from expiry → date — so you decide whether the lapsed days are given back or written off.
• Bonus days — whole extra days on top, with a required reason (Promotion, Compensation, Referral, Loyalty, Other) and details that are optional unless the reason is Other. Up to 90 days in one save.
• Set Expiry Date… — a correction, not a renewal. It asks before replacing a period you've added and any bonus days, and afterwards the member's This period line disappears, because an exact date isn't built from a term and bonus days.
• Changing the plan or the start date never moves the expiry by itself — one of the three above has to do it. If you swap someone onto a new plan expecting a renewal, the screen says so and offers Add period.

Adding a period also restarts the member's hold allowance from that day, and starts a fresh credit period for a fixed pack. Membership History records every renewal, bonus grant and correction, with who made it.

Carrying credits over a renewal

When you renew someone on a fixed pack, Carry over remaining credits is on by default: the credits they hadn't used are added to the new period's allotment, and the row tells you how many. Switch it off for that renewal and those credits are forfeited instead — the row updates to say so before you save. It's a choice you make per renewal, not a plan setting.

You can't re-invite someone whose membership has expired. They're still on the roster — under the Expired tab in Members — so the invite screen refuses the send and points you at Manage Member → Add period, which is what reactivates them.

Participants, waitlist and holds

Open a schedule to see who's booked. Admins, staff and coaches can all view the roster; the actions below vary by role.

Booking and removing members

• Add a member — you can override a full class (which books them over capacity), the credit charge, and the eligibility check. Adding someone also bypasses the booking window and the auto-cancel cutoff, so it works when self-booking is closed.
• Remove a member — you choose whether to refund the credit. Removing frees a spot, so the first person on the waitlist is promoted automatically.

The waitlist

• A Waitlist card lists everyone waiting, in order. It's visible to admins, staff and coaches only — members never see it, and there's no setting to change that.
• You can add someone to the waitlist or remove them. Removing always refunds the held credit, because a waitlist hold never occupied a spot.

Holds and deletion

• Admins and staff can create, edit or remove any member's hold in their current membership period, including one that has already started. Coaches can't.
• A hold from an earlier period is shown but locked for everyone, admins included — changing it would drag the renewed expiry backwards and take away days the member was already given.
• Deleting a schedule that has bookings asks for the scope — that one day or the whole series — and whether to refund the credits. Deleting is admin and staff only.

Increasing a full class's capacity doesn't promote anyone from the waitlist by itself. The next cancellation does. To fill the new spots straight away, add the members by hand.

Community posts

The Community tab is your Space's feed. Anyone who is a Member or above can post — share updates, photos, or a quick win.

• A post can include text (up to 2,000 characters) and media — photos, videos, or YouTube links (up to 10, depending on your plan; free plans can't attach media).
• Members can comment on and react to posts.
• You can edit or delete your own posts at any time.
• Staff and Admins can delete any post to moderate the feed, and can pin a post so it stays at the top.

To post, open the Community tab and tap the new-post button.

PR Board

The PR Board is the Space's personal-record leaderboard. It lives in the Community tab as a card at the top of the feed and shows each member's best results for a set of preset movements — so everyone can see where they stand and chase the top of the board.

• Preset movements — the board tracks preset exercises across 12 categories: Press, Deadlift, Squat, Snatch, Clean, Jerk, Olympic Lift, Gymnastic, Bodyweight, Endurance, Run, and Other. They're shown with a small waves icon (three curved bars, like a signal symbol) in the app.
• Per Space — each Space you join has its own PR Board. Your records for preset movements are shared on the PR Board of every Space you've joined.
• Shared vs. private — only your preset-movement records appear on the board. Custom exercises you add stay private in your own Personal Records (Account tab).

Add or update a record

• From the PR Board, tap + to log a preset record. From Account → Personal Records you can also add custom exercises.
• A record includes the exercise, a value with its unit, the measure type (weight, time, distance, or reps), and the date. For strength lifts you can log rep-maxes — 1RM, 3RM, 5RM, and so on, up to 20RM.
• Tap any record to see its full history on a progress chart, with your best attempt marked. Filter the history by rep-max (1RM / 3RM / 5RM …).

Who can use it

Any Member of a Space can add records and appear on its PR Board — no special role or plan is required. Values display in your preferred units (kg/lb, km/mi); a record logged in another unit shows a converted badge. The board's detail view can also be filtered by category, gender, and age group.

Media Library

The Media Library lives in the Community tab. It's a shared store of reusable references — each item is one photo, video, or YouTube link with a title (up to 100 characters) and an optional note (up to 500 characters). Save a movement demo or briefing once, then attach it to as many workouts as you like instead of re-uploading.

• Coaches, Staff, and Admins can add, edit, and archive items. Members can browse and use them.
• Archive vs delete: archiving keeps the item and is reversible (managers can still see archived items; Members see only active ones). Deleting is permanent and removes it everywhere it's referenced.

Invite members

From the Community tab, open Members and tap the invite (add-person) button. Invite someone by email or @username.

• Coaches and above can invite new members.
• New members join as Member by default. If your role allows it, you can pick a higher role when inviting.
• Spaces are private — there's no public discovery — so inviting is the main way people join.
• If your Space accepts join requests, Staff and Admins can approve or decline them from the Members view.

Manage members

Open Members from the Community tab to see everyone in the Space. Anyone can view and search the member list.

Staff and Admins can change a member's role and remove members, with a few limits:

• You can't change your own role.
• Staff can assign roles up to Staff. Nobody can be made an Admin: that role belongs to the person who created the Space.
• Staff can't change or remove Admins.

Staff and Admins can also accept or decline join requests from the Members view. For the full breakdown of what each role can do, see Roles & permissions.

Edit your profile

Open the Account tab and tap your username at the top to edit your profile. You can change:

• Username — lowercase and unique; availability is checked as you type. There's a cooldown, so it can only be changed once every so often.
• Display name — required, up to 30 characters.
• Date of birth, country, and gender.

Your email is shown here but isn't editable on this screen — see Email, password & sign out. Save becomes available once you've made a change and the username is valid. View My Profile opens your public profile exactly as other members see it.

Personal Records

Go to Account → Personal Records. This tracks your bests for preset exercises across 12 categories (Press, Deadlift, Squat, Snatch, Clean, Jerk, Olympic Lift, Gymnastic, Bodyweight, Endurance, Run, Other) as well as your own custom exercises. In the app, preset movements are marked with a small waves icon (three curved bars, like a signal symbol) so you can recognize them at a glance.

Add a record

• Tap +, then choose a preset movement or create a custom exercise.
• Enter the value with its unit, the measure type (weight, time, distance, or reps), and the date. For strength lifts you can log rep-maxes — 1RM, 3RM, 5RM, and so on, up to 20RM.

Edit or remove a record

• Tap a record to open its detail view, with a progress chart and the full history of attempts (your best is highlighted).
• Edit a record from the pencil/menu in the detail view.
• Delete a single record with a confirmation, or remove several at once in edit mode.

Filter by category or search by name. Records for preset movements are shared on the PR Board of every Space you've joined; custom exercises stay private to you.

Benchmarks

Go to Account → Benchmarks. Benchmarks are standardized, named workouts with fixed movements (for example, Hero and Heroine WODs). They're different from Personal Records: a Personal Record tracks the best for a single exercise, while a benchmark tracks your best score for a whole, predefined workout.

• Record / update — open a benchmark and enter your score or time. Only your best result per benchmark is kept, shown with its date.
• Edit / remove — open the benchmark and edit or delete your recorded result.
• Find one — search by name or movement (pull-up, pull_up, and pullup all match) or filter by category (Hero, Heroine, and so on).

Benchmarks are private to you and aren't shown on any PR Board. You can still choose whether they appear on your public profile — see Profile visibility.

Language, units & appearance

• Language — shows the app's current language. On iPhone and iPad the button opens iOS Settings → Showup → Language. On Android you pick the language in the app; on Android 13 and later that opens the system's per-app language screen.
• Unit — choose your weight unit (kg or lb) and distance unit (km or mi). Saved instantly; values display in your units, with a converted badge when a record was logged in another unit.
• Appearance — Light, Dark, or System (matches your device).

Notifications

Under Account → Notifications there's a master All Notifications switch plus four categories you can toggle individually:

• Workouts — new workouts and updates.
• Social — reactions and comments on your posts and scores.
• Community — new posts and announcements.
• Memberships — invitations and approvals, plus everything to do with booking: waitlist promotions, classes an admin booked you into or removed you from, and classes that cancelled themselves for low enrolment.

If notifications are turned off at the system level, an Enable Notifications button appears and opens your device's permission prompt — on Android 13 and later that prompt also appears once, shortly after you first sign in. Categories stay disabled until both the system permission and the master switch are on.

Profile visibility & blocked users

Visibility

Account → Visibility controls what other people see on your public profile. Toggle each section on or off:

• Showup Stats — your workout activity and streak data.
• Personal Records — your exercise PRs and lifting history.
• Benchmarks — your benchmark workout scores.
• Communities — the gyms and groups you belong to.

Your own profile always shows every section; changes save immediately.

Blocked users

Account → Blocked Users lists everyone you've blocked, with the date. Swipe a row to unblock. People you block can't tell they're blocked, and their posts, comments, and notifications are hidden from you.

Subscription

Account → Subscription shows your current plan and billing cycle, the status (active, cancelled, or expired) with the renewal or expiry date, and the Spaces you own.

• Change Plan — upgrade or downgrade your subscription.
• Restore Purchases — re-sync your subscription with the store you bought it from, App Store or Google Play (e.g., on a new device).
• Promo or offer codes can be redeemed where available.

Showup re-checks your subscription with the store when the app resumes and keeps your plan in sync automatically.

One subscription, all your Spaces

Your plan is attached to your account, not to a single Space. Every Space you create gets the full plan benefits independently — there is no separate charge per Space.

Where the money is handled

Prices are set and shown by the App Store and Google Play in your local currency; payment, renewal and receipts are handled by the store, not by us. Manage or cancel your subscription in the store you bought it from — and note that cancelling is a separate step from deleting your account.

For a side-by-side breakdown of what each tier includes, see the Pricing page.

Email, password & sign out

• Update Email Address and Change Password appear only if you signed up with email (not Google or Apple). Changing your email sends a verification link to the new address; changing your password requires your current one.
• Sign Out asks for confirmation before signing you out.
• Contact Support opens a form that emails our support team. Privacy Policy and Terms of Service open in your browser.

Device limit

Your account can be signed in on a limited number of devices at once. If you try to sign in on one more than that, the sign-in is blocked and you'll see a screen explaining why.

• You can use Showup on up to 2 devices at a time.
• There's a 7-day cooldown between device changes, so you can't swap devices repeatedly.
• To free a slot, sign out on a device you no longer use. If you're inside the cooldown, the screen shows how many days are left.

Signing out of a device you still have is the quickest fix. If you've lost the device or can't sign out on it, email support@showupcounts.com and we'll reset it for you.

Deactivate or delete your account

Deactivate

Deactivating is temporary and reversible: your account is hidden and you're signed out, but you can reactivate any time simply by signing back in. Note that this does not cancel your subscription — the store keeps billing until you cancel it (Google Play or App Store).

Delete

Deleting your Showup account is permanent and cannot be undone.

Before you delete, cancel any paid subscription. Billing is managed by the store, not by us, so deleting your account would not cancel it — which is why the Delete account button stays disabled while a paid subscription is still active. Cancel it first:

• Android: Google Play Store → your profile → Payments & subscriptions → Subscriptions → Showup → Cancel.
• iPhone / iPad: App Store → your Apple account → Subscriptions → Showup → Cancel.

How to delete (in the app):

1. Open Showup and sign in.
2. Go to the Account tab, then Account settings.
3. Tap Delete account.
4. Type the name of each Space you own to confirm, then confirm the deletion.

If you can't access the app, email support@showupcounts.com from your account's email address with the subject "Delete my account", and we will verify ownership and process it.

What is deleted:

• Your account and sign-in credentials (email/password and any Google, Apple, or Naver login).
• Your profile, your username, and your app settings — including your registered devices and their push notification tokens.
• Your fitness data: personal records, benchmark records, and workout scores.
• Posts you wrote, together with their photos, videos, comments, and reactions.
• Comments you wrote on other people's workouts, scores, and posts.
• Your membership in every Space, and your notifications.

What is kept:

• Spaces you created that still have other members are archived, not deleted, so those members keep their own score history and records.
• Your booking and credit history in the Spaces you belonged to.
• Support tickets you sent us, and content reports you filed.
• Invitations you sent and join requests you made.
• Your reactions on other people's content, and media or workouts you contributed to a Space you did not own — these stay part of that Space's records.
• Membership history entries in a Space that name you.
• Purchase and transaction records held by us, by our subscription provider, and by the app store, for the period required by tax, accounting, and consumer law.
• A record that a deletion was requested and completed, kept as proof that we honoured your request.
• Crash reports already collected.

If you want any of the retained items removed, email us and we will remove what we are not legally required to keep. Section 8 of the Privacy Policy sets all of this out in full.

Timing: deletion starts as soon as you confirm and is normally completed within minutes; in all cases it is fully completed within 30 days, except for data we are legally required to retain.